We have answered some of the most common questions below to help make your shopping experience with PJ Mart simple, clear, and transparent.

Where is PJ Mart located?

PJ Mart operates from the United States. Our business address is:

980 S Peoria St Unit D
Aurora, CO 80012
United States

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States. No minimum purchase is required.

How long does delivery take?

Orders are processed within 1–2 business days, from Monday to Friday.

After processing, delivery usually takes 4–7 business days.

Total estimated delivery time: 5–9 business days, Monday to Friday.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, public holidays, or busy shipping periods.

Will I receive an order confirmation email?

Yes. After successfully placing your order, you will receive an order confirmation email containing your purchase details.

Do you provide order tracking?

Yes. Once your order has been shipped, you will receive an email containing your tracking number and shipment details.

Tracking information usually becomes available within 24–48 hours after dispatch.

What is PJ Mart's Return Policy?

You can find complete information about returns, eligibility requirements, and refund timelines in our Return & Refund Policy section on the website.

The policy explains how to request a return and the conditions that apply.

How can I request a return?

To request a return, please contact our support team at info@pjmart.shop.

Please include your order number and the reason for your return. Our team will provide you with further instructions.

Are there any items that cannot be returned?

Some items may not be eligible for return, including items that do not meet the conditions outlined in our Return & Refund Policy.

Items marked as final sale, if applicable, may also be excluded from returns. Any restrictions will be clearly stated in the product description before purchase.

Customer Support

For any questions, please contact:

PJ Mart
980 S Peoria St Unit D
Aurora, CO 80012
United States

Email: info@pjmart.shop
Phone: +1 303-343-4711

We are happy to help with your questions about products, orders, shipping, returns, and exchanges.