1. What is PJ Mart?

PJ Mart is an online fashion store offering men's and women's clothing, including casual tops, polo shirts, and other everyday fashion products.

Our goal is to provide quality products at affordable prices while making online shopping simple and convenient.

2. Where does PJ Mart ship?

We ship orders to available destinations shown during checkout.

Shipping availability may vary depending on the product and destination.

3. How long does shipping take?

Orders are generally processed within 1–3 business days.

After processing, standard delivery is generally estimated at 7–10 days. Delivery times can vary depending on your location, carrier delays, holidays, weather, customs, and other factors.

4. Is shipping free?

PJ Mart offers free standard shipping as advertised on the website.

Any applicable shipping charges or special shipping options will be displayed during checkout.

5. Will I receive tracking information?

Yes. Orders are shipped with tracking information when available.

Once your order has shipped, tracking details will generally be sent to the email address provided with your order.

6. How can I track my order?

After your order ships, use the tracking information provided in your shipping confirmation email.

If you have not received tracking information or believe your order is delayed, contact us at info@pjmart.shop.

7. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at info@pjmart.shop.

We will try to accommodate your request, but an order may not be changed or canceled once it has entered processing or shipping.

8. What is PJ Mart's return policy?

PJ Mart offers a 45-day return period. You have 45 days after receiving your item to request a return.

Returned items generally must be unused, unworn, have their tags attached, and be in their original packaging.

A receipt or other proof of purchase may also be required.

9. How do I request a return?

Before sending an item back, contact info@pjmart.shop with:

• Your order number
• The item you want to return
• The reason for the return
• Photos, if the item is damaged, defective, or incorrect

Please do not send a return without first contacting our support team.

10. Do you offer exchanges?

Yes. If an item does not fit, PJ Mart may offer a free exchange, subject to approval and product availability.

Contact info@pjmart.shop before returning your item so our team can assist you.

11. Do I have to pay return shipping?

If you received an item that is damaged, defective, or incorrect, PJ Mart provides a return shipping label.

For other returns, such as changing your mind, selecting the wrong size or color, or simply no longer wanting the item, the customer is responsible for return shipping costs.

12. What if I receive a damaged or incorrect item?

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact info@pjmart.shop as soon as possible.

We may request photographs and order information so that we can investigate and provide an appropriate solution.

13. When will I receive my refund?

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally issued to the original payment method and should reflect within approximately 5 business days after processing, although your bank or payment provider may require additional time.

14. What products cannot be returned?

Certain products may not be eligible for return, including:

• Perishable goods
• Custom or personalized products
• Certain personal-care products
• Hazardous materials

If you are unsure whether an item qualifies for return, contact us before sending it back.

15. What payment methods do you accept?

PJ Mart currently accepts credit card payments through the secure checkout.

Available payment options may change over time and will be displayed at checkout.

16. Is my payment information secure?

PJ Mart uses Shopify-powered checkout and third-party payment processing to help securely process transactions.

For your security, never send your full credit-card number or other sensitive payment information to us by email.

17. What currency are prices displayed in?

Prices on PJ Mart are displayed in U.S. dollars (USD) unless otherwise indicated at checkout.

Your bank or card provider may apply currency-conversion or foreign-transaction fees.

18. Do you offer men's and women's clothing?

Yes. PJ Mart currently offers both men's and women's fashion products, including polo shirts and casual tops.

19. How do I choose the right size?

Please review the size information provided on the individual product page before ordering.

If you are unsure about sizing, contact our customer support team before placing your order.

20. Can I return an item if I ordered the wrong size?

Yes, an eligible item may generally be returned within the applicable 45-day return period.

However, when the wrong size was selected by the customer, return shipping costs are generally the customer's responsibility. An exchange may also be available subject to approval and stock availability.

21. What happens if my package is returned because of an incorrect address?

Customers are responsible for providing an accurate shipping address.

If a package is returned because of an incorrect address, refusal of delivery, or failure to collect the package, applicable return shipping costs may be deducted from any refund where permitted by law.

22. What should I do if my order is delayed?

First, check your tracking information.

If your order appears to be delayed beyond the expected delivery period, contact us at info@pjmart.shop and provide your order number so we can assist you.

23. Can I contact PJ Mart about an order?

Yes. Our customer support team can help with orders, returns, exchanges, shipping, and other questions.

Email: info@pjmart.shop
Phone: +1 303-343-4711
Business Hours: Monday–Friday, 10:00 AM–7:00 PM
Address: 980 S Peoria St Unit D, Aurora, CO 80012, United States

24. Is PJ Mart's website secure?

PJ Mart uses Shopify to operate its online store and checkout.

Customers should always make sure they are purchasing through the official PJ Mart website:

pjmart.shop

25. How can I contact PJ Mart?

For any questions, please contact:

PJ Mart
980 S Peoria St Unit D
Aurora, CO 80012
United States

Email: info@pjmart.shop
Phone: +1 303-343-4711

We are happy to help with your questions about products, orders, shipping, returns, and exchanges.