Shipping policy

PJ Mart is committed to processing and shipping orders as efficiently as possible.

1. Order Processing

Orders are generally processed within 1–3 business days.

Orders are not normally processed or shipped on weekends or holidays.

During periods of unusually high order volume, promotions, holidays, severe weather, or other circumstances, processing may take longer.

PJ Mart currently offers free standard shipping on orders as advertised on the website.

Estimated standard delivery time is generally 7–10 days after order processing.

Delivery estimates are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary based on:

Orders received after the applicable daily processing cutoff may be processed on the next business day.

The current stated order cutoff is 6:00 PM MDT (Mountain Daylight Time).

Once your order has shipped, we generally send a shipment confirmation containing available tracking information.

Tracking information may take some time to become active after the carrier receives the package.

Customers are responsible for providing accurate and complete shipping information.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping costs may apply where permitted by law.

If your order has not arrived within the estimated delivery period, please contact us at:

We will review the available tracking information and assist you with the delivery issue.

If your package arrives damaged, please keep the packaging and damaged products and contact us as soon as possible.

Where appropriate, we may request photographs or other information to investigate the issue.

For international shipments, customs duties, import taxes, tariffs, or other government charges may apply.

Unless otherwise stated at checkout, such charges are the customer's responsibility.

PJ Mart does not control the amount or timing of customs charges imposed by destination authorities.

Certain products or destinations may be subject to shipping restrictions.

If we are unable to ship an order to your destination, we may cancel the affected order and provide an appropriate refund.

PJ Mart
980 S Peoria St Unit D
Aurora, CO 80012
United States

Email: info@pjmart.shop
Phone: +1 303-343-4711
Business Hours: Monday–Friday, 10:00 AM–7:00 PM