Refund policy

Return & Refund Policy – PJ Mart

At PJ Mart, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United States.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn, and unwashed
  
  
• All original tags must be attached
  
  
• Products must be returned in their original packaging
  
  
• Proof of purchase, such as an order number or receipt, is required

Items that do not meet these conditions may not be accepted.

2. How to Start a Return

To initiate a return, please contact our support team at info@pjmart.shop.

Once your request is approved, we will send you:

• Return instructions
  
  
• A return shipping label, if applicable

Please note: Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item
  
  
• A defective product
  
  
• The wrong item or size

Contact us within 48 hours of delivery at info@pjmart.shop with photos of the issue. We will review your case and provide a suitable solution as quickly as possible.

4. Exchanges

We offer exchanges only for:

• Damaged or defective items
  
  
• Incorrect items received
  
  
• Wrong size delivered

Exchanges are subject to product availability. Delivery times for exchanged items may vary depending on your location.

5. No Restocking Fees

PJ Mart does not charge any restocking fees.
You will not be penalized for returning an eligible item.

6. Refund Process

Once we receive and inspect your return, we will notify you of the refund status.

If approved:

• Refunds are issued to the original payment method
  
  
• Processing time is typically 5–7 business days
  
  
• Refunds are processed within up to 7 business days after approval

Please note that your bank or payment provider may take additional time to post the refund to your account.

7. Discounts & Promotions

Refunds will not be issued for discounts or promotional codes that were not applied at checkout.

Discounts must be used at the time of purchase and cannot be applied retroactively.

Customer Support

For return, exchange, or refund questions:

PJ Mart
980 S Peoria St Unit D
Aurora, CO 80012
United States

Email: info@pjmart.shop
Phone: +1 303-343-4711
Business Hours: Monday–Friday, 10:00 AM–7:00 PM