Refund policy

At PJ Mart, we want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible to return your purchase under the terms below.

1. 45-Day Return Period

You have 45 days from the date you receive your order to request a return.

To be eligible for a return, the item must generally:

Be unused and unworn
Be in the same condition in which you received it
Have original tags attached, where applicable
Be in its original packaging, where applicable
Include proof of purchase

Returns requested after the 45-day period may not be accepted.

2. How to Request a Return

Before sending anything back, contact us at:

Email: info@pjmart.shop

Please include:

Your order number
Name used for the order
Item(s) you want to return
Reason for the return
Relevant photographs when the item is damaged, defective, or incorrect

Do not send a return without first contacting us and receiving return instructions.

3. Return Shipping

PJ Mart provides a return shipping label when the item received is:

Damaged
Defective
Incorrect

For other returns, including:

Change of mind
Wrong size selected
Wrong color or variant selected
Ordering by mistake
No longer wanting the product
Personal style or material preferences
Finding a different product elsewhere

the customer is generally responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

4. Exchanges

If an item does not fit or you require another eligible variant, we may offer an exchange subject to product availability and approval.

Contact info@pjmart.shop before returning the item so we can provide instructions.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide photographs and your order information so we can investigate and determine the appropriate resolution.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

Perishable products
Customized or personalized products
Certain personal-care products
Hazardous materials
Products that cannot be returned for hygiene or safety reasons

Where a product is non-returnable, the applicable product listing or checkout information may identify the restriction.

Nothing in this policy limits any non-waivable consumer rights under applicable law.

7. Refunds

After we receive your returned item, we will inspect it.

If your return is approved, the refund will generally be issued to the original payment method.

We aim to process approved refunds within 5 business days after the return has been approved. Your bank or payment provider may require additional time before the funds appear in your account.

8. Refused or Ineligible Returns

We reserve the right to refuse a return when:

The return is requested outside the applicable return period;
The item does not meet the return conditions;
The item shows unreasonable signs of use or damage;
The item is identified as non-returnable;
The return was sent without following our return instructions.

Where required by applicable law, statutory return or refund rights will continue to apply.

9. Returned or Undeliverable Packages

If an order is returned to us because of an incorrect address, refusal of delivery, failure to collect the package, or another issue attributable to the customer, applicable return or shipping costs may be deducted from any refund where permitted by law.

10. International Orders

Customers receiving orders internationally may be responsible for customs duties, import taxes, tariffs, or other charges imposed by the destination country.

These charges are generally outside PJ Mart's control and are not necessarily refundable.

11. Contact Us

For return, exchange, or refund questions:

PJ Mart
980 S Peoria St Unit D
Aurora, CO 80012
United States

Email: info@pjmart.shop
Phone: +1 303-343-4711
Business Hours: Monday–Friday, 10:00 AM–7:00 PM